CROSSCOM EXCLUSIVE TOURS PRE-INFORMATION FORM
The subject of this Sales Contract Preliminary Information Form is the Law No.6502 on the Protection of Consumers regarding the sale and delivery of the products / products that CROSSCOM EXCLUSIVE TOURS, namely the SELLER, sells to the ORDERING / BUYER, whose qualities and sales price are specified below. – It covers the rights and obligations of the parties in accordance with the provisions of the Distance Contracts Regulation (RG: 27.11.2014 / 29188). By accepting this preliminary information form, the BUYER accepts in advance that if the contract subject confirms the order, it will be under the obligation to pay the additional fees specified, such as the price subject to the order and the shipping fee, tax, if any, and that it has been informed about it.
2.) SELLER INFORMATION
Title: CROSSCOM EXCLUSIVE TOURS
Address: Yıldız Mh. Şahnişin Sk. No: 2/2 Besiktas 34349 Istanbul – Istanbul / TURKEY
Telephone: +90 212 225 61 31
Email: [email protected]
3.) ORDERER INFORMATION (Hereinafter referred to as BUYER.)
Name, Surname / Title:
Email / Username:
4.) CONTRACT SUBJECT PRODUCT / PRODUCTS INFORMATION
4.1) The basic features of the service (type, duration, content, number, period and service providers) are available on the website of the SELLER. You can examine the basic features of the service during the sales and campaign. The service sale is valid until the start date.
4.2) The prices listed and announced on the site are the selling price. The announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period.
4.3) The sales price of the contractual service, including all taxes, and product details are shown one by one in the table in the service reservation section.
5.) GENERAL PROVISIONS
5.1.) The BUYER accepts, declares and undertakes that he / she reads the preliminary information about the basic characteristics of the product subject to the contract, sales price and payment method and delivery on the website of the SELLER and gives the necessary confirmation electronically. BUYER’S; Confirming the preliminary information electronically, before the establishment of the distance sales contract, the address to be given to the BUYER by the SELLER, the basic features of the products ordered, the price of the products including taxes, and the payment and delivery information are accepted, declared and committed. .
5.2.) Each product subject to the contract is delivered to the person and / or organization at the address indicated by the BUYER or BUYER within the period specified in the preliminary information section on the website, depending on the distance of the BUYER’s settlement, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.
5.3.) The SELLER shall deliver the product subject to the contract in full, in accordance with the qualifications specified in the order, and with the warranty documents, user manuals, if any, without any defects, the information and documents required by the legal regulations and in accordance with the standards and the business accuracy and honesty. It accepts, declares and undertakes to perform within its principles, to maintain and increase the service quality, to show the necessary attention and care during the performance of the work, to act with prudence and foresight.
5.4.) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining its explicit approval before the contractual performance obligation expires.
5.5.) If the SELLER fails to fulfill the contractual obligations in case the fulfillment of the product or service subject to the order becomes impossible, it will notify the consumer in writing within 3 days from the date of learning, and will return the total price to the BUYER within 14 days. does.
5.6.) The BUYER accepts, declares and declares that the BUYER will confirm this Preliminary Information Form electronically for the delivery of the contractual product, if the contractual product price is not paid for any reason and / or is canceled in the bank records, the SELLER’s obligation to deliver the contractual product will end, and undertakes.
5.7.) BUYER, if the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution as a result of the unauthorized use of the credit card of the BUYER after the delivery of the product subject to the contract to the person and / or organization at the address indicated by the BUYER or BUYER. It accepts, declares and undertakes that it will return the product subject to the contract to the SELLER within 3 days, shipping costs to be borne by the SELLER.
5.8.) The SELLER accepts, declares and undertakes that if the seller cannot deliver the product subject to the contract within due time due to force majeure situations such as the occurrence of unforeseen and unpredictable situations that prevent the parties from fulfilling their debts, the SELLER accepts, declares and undertakes that it will notify the BUYER. . The BUYER is also entitled to demand from the SELLER to cancel the order, replace the product subject to the contract with a precedent, and / or postpone the delivery period until the obstacle is eliminated. In case the order is canceled by the BUYER, in the payments made by the BUYER in cash, the amount of the product is paid to him in cash and in lump sum within 14 days. For the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 14 days after the order is canceled by the BUYER. BUYER, the average process of reflecting the amount returned to the credit card by the SELLER to the BUYER account by the bank may take 2 to 3 weeks, since the reflection of this amount to the BUYER’s accounts after the return to the bank is entirely related to the bank transaction process, the BUYER shall inform the SELLER for possible delays. It accepts, declares and undertakes that it cannot be held responsible.
6.) INVOICE INFORMATION
Name / Surname / Title:
Email / username:
Invoice delivery: It will be delivered to the e-mail address as an e-invoice.
7.) RIGHT TO WITHDRAWAL
7.1.) BUYER; In distant contracts regarding the sale of goods, within 14 (fourteen) days from the date of delivery to the product itself or to the person / organization at the address indicated, it can use the right to withdraw from the contract by refusing the goods without any legal and criminal liability and without any justification, provided that the SELLER is notified. In distant contracts for service provision, this period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts that are initiated with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. The BUYER accepts in advance that it has been informed about the right of withdrawal by accepting this contract.
7.2.) In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of “Products whose Right of Withdrawal Cannot Be Used” set forth in this contract. If this right is exercised,
7.2.1.) The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it.
7.2.2.) Return form,
7.2.3.) The products to be returned must be delivered complete and undamaged with the box, packaging and standard accessories, if any.
7.2.4.) The SELLER is obliged to return the total amount and the documents that put the BUYER under debt within 10 days from the receipt of the withdrawal notification to the BUYER and to return the goods within 20 days.
7.2. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product within the period of withdrawal.
7.2.6.) If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
8.) PRODUCTS THAT CANNOT BE USED TO WITHDRAWAL
8.1.a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or the provider.
b) Contracts for goods prepared in line with the consumer’s wishes or personal needs.
c) Contracts for the delivery of perishable or expired goods.
ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene.
d) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.
e) Contracts regarding books, digital content and computer consumables, data recording and data storage devices provided in the material environment in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.
g) Contracts for the use of leisure time for accommodation, moving furniture, car rental, food and beverage supply and entertainment or recreation, which must be done on a specific date or period.
ğ) Contracts for services rendered instantly in electronic environment or for real property delivered immediately to the consumer.
h) Contracts regarding the services started with the approval of the consumer before the right of withdrawal expires.
Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) and they must not be used.
8.2.) The SELLER may apply for complaints and objections to the arbitration committee or consumer court for consumer problems in the place where the consumer is located or where the consumer transaction is made within the monetary limits specified in the law below. Information on the monetary limit is below:
Effective from 28/05/2014:
a) District consumer arbitration committees in disputes whose value is less than 2.000,00 (two thousand) TL in accordance with Article 68 of the Law on the Protection of Consumers No 6502,
b) To provincial consumer arbitration committees in disputes with a value less than TL 3,000.00 (three thousand),
c) In provinces with metropolitan status, applications are made to provincial consumer arbitration committees in disputes between 2.000.00 (two thousand) TL and 3.000.00 (three thousand) TL.
This Agreement is made for commercial purposes.
SELLER: CROSSCOM EXCLUSIVE TOURS